StreamoraLive channel, film or category
- A live channel. A channel can be unavailable for a while. Note the time; it helps us check.
- A film or series episode. Try another title in the same category. If only that one fails, report its exact name.
- A whole category looks empty or old. The app may be showing a saved copy of the list. Refresh or reload the playlist in its settings.
Check before reporting
- Wait a minute and try again. Then try a neighbouring channel.
- Refresh the playlist or sign in again in the app, so it loads the current list.
- Try the same channel in a second app or on your phone.
- Note the exact name, the category and the time, or take a photo of the screen.
- Send it to us on WhatsApp. We check it and reply. 24/7 support by real humans.
If many channels fail
When most channels fail, it is no longer a channel problem. See account or setup to find the cause, and fix buffering if they start and then pause.
Questions
Why does one channel fail when the rest work?
A single channel can be unavailable for a while. Report it with the time so we can check.
A category is empty. What should I do?
Refresh or reload the playlist in the app. If it stays empty, tell us the category name.
A film starts and then stops. Is it the same problem?
If other films play smoothly, report the title. If many pause, it is more likely buffering.
Do you need a screenshot?
It helps, especially of any error message, but the name and the time are enough to start.
Related help
Where this help guide fits
When one channel, film or category fails and the rest plays.
Common problems
- BufferingPlayback pauses while the player waits for more video data.
See also
- Help centerEvery troubleshooting guide, grouped by the symptom you see.
- Black screenNo picture when a channel opens, with or without sound.
- Account or setup?Three comparisons that show whether the account or the setup is at fault.