Three comparisons that point to the cause

Change one thing at a time and note what happens. Each comparison removes a possible cause.

What you seeLikely causeNext step
One channel fails, others playThat channelChannel not working
Fails in one app, works in anotherThe app or its settingsApp problems
Fails on the TV, works on your phoneThe TV, stick or its connectionThe page for Fire TV, Samsung or LG
Plays, but pauses or stuttersUsually the connectionFix buffering
Login or playlist refused everywhereOften the accountMessage us on WhatsApp

Check it in five minutes

  1. Try a second channel in a different category. If it plays, the problem is limited to the first one.
  2. Try your phone on mobile data with the same details in a player app. If it plays there, your account works.
  3. Restart the device and the router. Many short-lived faults clear after a full restart.
  4. Compare at another time of day. A problem that only appears in the evening points to load on the home connection.
  5. Write down what you found and, if the account looks like the cause, send it to us.

Signs that the account is the cause

  • Your 24-hour trial or your plan has reached its end date. Plans are paid once and do not renew by themselves.
  • Another screen is already watching with the same details. A Streamora subscription plays on one screen at a time.
  • You recently changed device. A subscription can move to another device; tell us so we can update it.
  • The details stopped working on every app and every device at once.

Accounts can also be suspended for sharing or reselling access, for fraud or for abuse, as our terms explain. In every one of these cases, only support can help, so message us rather than reinstalling apps.

Questions

How do I know if my trial has ended?

The trial lasts 24 hours from when we send your details. After that the details stop working; choose a plan if you want to continue.

Can two people watch at the same time?

Not on one subscription. It plays on one screen at a time.

I changed TV. Do I need a new plan?

No. A subscription can move to another device. Message us and we update it.

Will reinstalling the app fix an account problem?

No. If the details are refused everywhere, the fix is on our side. Contact support.

Related help

Help centerEvery troubleshooting guide, by symptom.Free trialHow the 24-hour trial works.PricingPlan lengths and what happens when a plan ends.

Where this help guide fits

Three comparisons that show whether the account or the setup is at fault.

Uses

  • M3U playlistA text list of stream addresses that a player app reads from a link.
  • Xtream Codes loginA server address, username and password that a player uses to open your account.
  • Portal accessA server address that MAG boxes and portal apps open, linked to the device's MAC address.

Common problems

  • BufferingPlayback pauses while the player waits for more video data.

See also