FAQ
Answers before you start.
Plans, payment, the free trial, devices and support, in plain words. If your question is not here, message us on WhatsApp: 24/7 support by real humans.
On this page
Plans and pricesPayment and activationFree trialDevices and appsWatching and qualityAccount and support
Ask on WhatsAppPlans and prices
Which plans are available?
Four: 1 month for €14, 3 months for €33, 6 months for €48 and 12 months for €74. Compare them on the pricing page.
Is there a difference in what each plan includes?
No. Every plan includes the same service; only the length and the price per month change, from €14.00 down to €6.17 a month on the 12-month plan.
Does my plan renew automatically?
No. Each plan is paid once. When it ends, you simply buy a new plan if you want to keep watching.
Can I move to a longer plan?
Yes. Contact support on WhatsApp or by email and we will arrange it.
Which currency do you charge in?
Euros only, wherever you live.
Can I get a refund?
Plans are not refundable once activated, which is why we offer a free 24-hour trial first.
Payment and activation
How do I order?
Choose a plan and send the short request form with your name, email, device and country. We then send you payment instructions by WhatsApp or email.
Which payment methods do you accept?
PayPal, bank transfer and crypto.
Can I pay by card on the website?
No. The website never asks for card details. Payment is made separately, by one of the methods above.
How long does activation take?
Usually less than an hour after your payment reaches us.
What do I receive once my plan is active?
Your access details as an M3U link or an Xtream Codes login, whichever you prefer, ready to add to your player app.
Free trial
Is there a free trial?
Yes: 24 hours of the full service, with no credit card. Ask for it on WhatsApp or by email.
How quickly does the trial arrive?
We send it on WhatsApp in reply to your request. 24/7 support by real humans.
Can I have more than one trial?
No. Trials are limited to one per person or household.
Does the trial turn into a paid plan?
No. It simply ends after 24 hours. You choose a plan only if you want to continue.
Devices and apps
Which devices can I use?
Smart TVs from Samsung and LG and Android TV sets, Fire TV, Apple TV through a compatible M3U or Xtream app such as IPTV Smarters, Android phones and tablets, iPhone, iPad, PC and Mac.
Which app do I need?
Most M3U or Xtream Codes players work, for example IPTV Smarters or TiviMate. We do not require a particular app.
Do you send an M3U link or an Xtream Codes login?
Either one, as you prefer. Most player apps accept both.
How many screens can watch at the same time?
One per subscription. To watch on two screens at once, take a second subscription.
Can I switch to another device?
Yes. Your subscription can move to a new device; it plays on one screen at a time.
Where can I find setup steps for my TV?
In the setup guides, with a page for each common device. If a step does not match your screen, message us.
Watching and quality
What can I watch?
Live TV channels, live sport including football, and films and series on demand.
Is it in HD or 4K?
HD, Full HD or 4K, depending on what your connection can carry. The speed planner shows what your household needs.
Why does the picture pause sometimes?
Usually the home connection: Wi-Fi strength, other devices on the network or the router position. Our buffering guide takes you through the checks.
Does the football section link to unofficial streams?
No. It covers official broadcasters, devices, picture settings and live delay.
Account and support
How do I contact support?
On WhatsApp, +212 631 938 932, or by email at contact@streamoratv.org.
When does support answer?
Any time: 24/7 support by real humans.
Which languages does support speak?
English, French, Arabic, Spanish, Italian and German.
Can I share my login with someone else?
No. Sharing or reselling access details can lead to the account being suspended, as set out in our terms.
Is there a minimum age?
Yes. You must be 18 or older to order a plan.
What should I include when I ask for help?
Your device model, the app you use, when the problem happened and the exact message on screen. Never send passwords.
Free 24-hour trial
See it on your own screen first.
24 hours free, no credit card. Then choose a plan you pay for once.
Questions first? Ask on WhatsApp or email contact@streamoratv.org.