StreamoraFire TV specifics to know
- Menu names vary. Depending on the software version, Amazon labels the device menu My Fire TV or Device & Software.
- Apps installed with Downloader do not update through the Amazon Appstore. Update them from the same official source you used, as our TiviMate and Smart STB guides explain.
- Vega OS models cannot install Android app files at all. If Downloader cannot install a player, check which system your model runs.
- Storage is small on sticks, and Amazon asks for at least 500 MB free for system updates.
Fix it on the Fire TV
- Restart the Fire TV. Go to Settings, My Fire TV (or Device & Software), then Restart. Unplugging the power adapter for one minute works too.
- Clear the player's cache. Go to Settings, Applications, Manage Installed Applications, choose the app and select Clear Cache.
- Clear its data if it still fails. On the same screen, Clear Data resets the app and signs you out; add your Streamora details again afterwards. On Fire TV Cube, Amazon also lists Force Stop before this step.
- Check the storage. Under Settings, My Fire TV, About, Storage, make sure there is space; uninstall apps you no longer use to free it.
- Test the network. In Settings, select Network and press Play/Pause on the remote. The Network Status tool checks the link from the Fire TV to the router and from the router to the internet.
- Restart the router if the test fails: unplug the modem and router, wait one minute, then plug them back in.
- Update the system. Check for a software update under About in Settings.
Match the symptom to the next step
- Plays, then pauses: the network test and fix buffering.
- Menus slow, remote laggy: storage and restart first, then reduce streaming lag.
- App closes on its own: cache, data, then a reinstall from the official source; see app keeps crashing.
- Login or playlist refused: Xtream login or M3U link.
If your details are refused on the Fire TV and on your phone, the account is the likely cause. A Streamora subscription plays on one screen at a time. Message us and we check it.
Questions
Where is the restart option on Fire TV?
Settings, then My Fire TV or Device & Software, depending on the version, then Restart.
Will Clear Data remove my Streamora details?
Yes, it resets the app. Keep our message so you can add them again.
How do I test the Fire TV connection?
Open Settings, select Network and press Play/Pause to run the Network Status tool.
Why will my new Fire TV not install the player?
Models running Vega OS do not install Android app files. Check your model's system.
Related help
Where this help guide fits
Amazon's own steps: restart, cache, storage and network test.
Works on
- Fire TV & Fire TV StickAmazon's streaming sticks and boxes, built on the Android-based Fire OS.
Common problems
- BufferingPlayback pauses while the player waits for more video data.
- Lag and slow menusA device or app that responds slowly, often because of storage or background activity.
See also
- Help centerEvery troubleshooting guide, grouped by the symptom you see.
- TiviMate on Fire TV StickInstall Downloader from the Amazon Appstore, allow it to install apps, then enter the code 272483 or the address tivimate.com/apk published on the TiviMate website.
- Smart STB on Fire TV StickInstall Downloader from the Amazon Appstore, allow it to install apps and enter smart-stb.net/app.apk, the address given by the developer.